Integration of Taiwan's largest community pharmacy with its healthcare distribution chain

eBizprise helped Prohealthcare, Inc., a branch of Maywufa Corporation, integrate its healthcare distribution chain, which closely links patients with the healthcare system and promotes the large hospital new community care service model. The prescription refill service model for future patients with chronic diseases includes: (1) Establish a strategic collaboration model between hospitals and community pharmacies to carry out “prescription release”. (2) Establish a front-end patients' service model to improve the image of the family pharmacist in the community pharmacies. (3) Establish back-end healthcare service model to ensure on-time deliver of medicines. Through the “Prohealthcare Medical Process” platform, medical clinics/ hospitals provide participant chronic patients' personal and prescription information to the headquarters of Prohealthcare. Prohealthcare not only creates patient medical history database and refill reminder service for its community pharmacies but also evaluate the product demand for the drug suppliers. Through the collaboration with hospitals, community pharmacies provide personal hygiene and health care consulting, refill prescriptions and provide follow-up reminder service to the chronic patients through patients' database. The Prohealthcare platform allows related personnel access to the system to obtain reports for decision making. Prohealthcare medical process improves the medical service of patients with chronic diseases; move toward to a complete patient community care. The solution provides a health supply/demand distribution channel and carries out the government's policy of releasing prescription.