eBizprise's Global Logistic Management (GLM) solution allows global supply chain partners to engage in  collaborative activities through enterprise's Global Logistics Center information platform. eBizprise's GLM platform is composed of four modules: Global Strategic and Intelligent Centre, Demand Management, Supply Relationship Management and Customer Relationship Management. This platform provides real time decision support information for the headquarter logistics centre in order to achieve the goal of optimizing the use of global resource. |
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Global Strategic and Intelligent Centre
 Provide Decision Support System |
| eBizprise's GLM solution integrates and processes critical data on supply, demand and customer service and presents the results in the form of reports and metrics to be used for the reference of enterprise's senior management for analysis and decision making. The solution also provides instant alerts to the relevant people for exception management. |
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Demand Management
| Centralized Order Quoting mechanism |
| Provides the enterprises a global centralized order quoting mechanism to ensure the enterprise offers consistent rate (price) information to its customers and avoids situations like duplicate offers to the same customers and competing for the same order in different sales channel. |
| Web-based Order Management |
| Provides enterprises a global order management system supported by B2Bi, which allows enterprises and customers to easily review order data and track order status. |
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Supply Relationship Management
| Supplier Material Sourcing Management |
| Set up raw materials and parts information management mechanism, which helps enterprises material sourcing and procurement decisions. |
| Suppliers Evaluation/Selection Management |
| Provide global suppliers/outsourcing manufacturers an evaluation mechanism. Through this evaluation mechanism, enterprises can strengthen the relationships with suppliers/outsourcing manufacturers and instantly control quality, delivery performance and cost provided by suppliers. |
| Centralized Procurement Mechanism |
| The Centralized procurement mechanism allows enterprises to set up the procurement authority between headquarters and multiple sites. The local sites engage in procurement activities based on the suppliers' material sourcing information and the evaluation/selection information established by the corporation headquarter. |
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Customer Service Management
| RMA Maintenance Management |
| The RMA Maintenance Management includes on-line product return/exchange, technician dispatch, repair/return tracking and customers' database establishment. |
| Customer Products Claim Management |
| The Customer Products Claim Management mechanism not only records the information of the customers' claim, but also provides the statistical reports for the R&D department for future product innovations and service improvements. |
| FAQ Data Management |
| The establishment of a product FAQ database allows enterprise's global channels to search information through the internet, which improves customer service and the ability to solve problems. |
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Global Logistics Center (Headquarter) Information Platform
The features of eBizprise's E-Headquarter information Platform are as follows:
| Adopts International standard business process configuration reference model- Supply Chain Operation Reference Model (SCOR). |
| Providing complete and process- specific metrics to measuring process performance and to meet the goals of the enterprise. |
| A common communication language between all trading partners. |
| Include industry proven best practices. |
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